FAQ


 

HOW DO I ORDER?


1       Choose the colour and size you wish to purchase, and click on 'Add to Cart’. This action will lead you to your Shopping Cart Summary, in which you can choose to continue browsing, or make payment for the chosen piece(s). 

2.      Confirm your mailing address and mode of shipping . Kindly ensure that the size, colour of the item and the mailing address are correct as we’re not able to amend your order once we’ve processed it.

3.      Choose your payment mode, your order(s) will be reserved for 2hours for those who have chosen to make payment via paypal and 24hours for those who have chose internet-banking or atm transfer.


DO YOU HAVE A PHYSICAL STORE?

Our products are currently only available at our website. 



CAN I CANCEL OR AMEND MY ORDER?

All sales are final, we strictly do not allow cancellations or amendments once payment is received.



DO YOU OFFER THE OPTION OF MEET-UPS OR SELF COLLECTION FOR ORDERS?

We currently do not offer meet-ups and self-collection.



DO YOU SHIP INTERNATIONALLY?

Yes we do. Please refer to Shipping.


DO I NEED TO SIGN UP FOR AN ACCOUNT TO PURCHASE?

No, you do not need to sign up for an account with us to place an order. Once you have checked out your cart, you'll be automatically signed up with us and you'll receive an email notification with your login details. You may login to track your orders and edit your details. If you do not login for future purchases but continually use the same email address to place your orders, when you login in the future, you'll still be able track your orders in your account. 



THERE HAS BEEN A MISTAKE WITH MY ORDER I RECEIVED. WHAT IS THE PROCEDURE TO MAKE AN EXCHANGE?

Please contact us at sales@ark-style.com and we will proceed with the exchange process from there.



QUESTIONS AND FEEDBACK

If you have any other inquiries or feedback, please do not hesitate to contact us at info@ark-style.com



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